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services designed to support and help your business |
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NEC MyCalls - Total Call Management
For use with NEC XN120, Aspire and SV8100, MyCalls is a complete call management system in a single solution. Some of your most expensive assets, ie your communications and staff can be managed effortlessly from a supervisor’s desktop. The MyCalls range includes call monitoring, call centre management, call recording and call activity analysis. All this happens in REAL TIME allowing you to respond to changing conditions in your business quickly.Any of these sound familiar?
- No idea how many calls your business received yesterday?
- No idea how many calls your business missed yesterday?
- No idea how much business you lost?
- Do you have enough lines?
- Need regular call reports e-mailed to you?
- No idea how long customers have to wait before they're actually answered?
- Ever missed that vital piece of information during a call and then wished the call was recorded?
- Your current Call Logger simply provides historic information, you want real-time statistics now?
MyCalls to the rescue!
Key Benefits
- Improves customer service
- Improves staff efficiency
- Helps manage & measure sales & marketing activity
- Aids staff training
- Call recording helps solves disputes
- Real time information enables supervisors to react quickly to changes in call traffic
- Call handling information can be displayed on a plasma screen for motivational purposes
The MyCalls Range
MyCalls Basic –A single user entry-level application that helps provide a real-time snapshot of all calls.
MyCalls Call Manager – A more sophisticated version for businesses providing a full complement of call management information.
MyCalls Enterprise – Enables easy call management and reporting across multiple sites such as main offices and branch offices.
MyCalls Desktop – An excellent add-on to MyCalls Basic and MyCalls Call Manager, providing the caller with instant Customer Relationship Management (CRM) information such as screen-pops, and much more.
MyCalls Call Centre – An essential application for any contact centre and specialist call centres. Provides supervisors with full control of extensions and Automatics Call Distributor (ACD) groups from their desktop.
MyCalls Call Recorder – Equips MyCalls Call Manager and MyCalls Call Centre with full call recording capability. Calls are recorded securely, encrypted and easily accessed.
Suitability
NEC's MyCalls is ideal for contact centers right down to small businesses that want reports and call center functionality at small business prices.
Applications include:
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Pricing and Brouchures
The MyCalls solution varies greatly with the many different options available for each phone system. Pricing starts from £150pa for MyCalls Basic on a XN120.
DownloadsMYCALLS_BROCHURE_Final_v2MyCalls_Desktop_DataSheet_July09 MyCalls_Desktop_SalesSheet_July09 Mycalls_quickguide_online MyCalls_Sales_Sheet_final |