Call Recorder - TrueLog

Truelog is a computerised digital call recording system – suitable for the smallest office to the largest enterprise. A highly functional and reliable system, Truelog provides tamper-proof recordings for the most demanding of applications. Logging calls has never been easier as Truelog uses simple plug and play technology.

Why Use Call Logging?

Today, more than ever, businesses need to be transparent in their dealings, and increasingly need to prove compliance.
  • Business transparency
  • Regulatory compliance
  • Record of dealings
  • Track customer orders
  • Preserve verbal contracts and agreements
  • Don't miss any business opportunities
  • Customer relationship building
  • Security of commercial data
  • Keep track of what happening in business
  • Build up a knowledge base
  • Share best practice
  • Training and development
TrueLog can be tailored to suit almost any business environment, from sales/trading floors to radio taxi offices and pizza delivery firms, the TrueLog system can add value by making recordings of the actual conversations that took place.

Ideal for

  • Call Centers
  • Customer Service
  • Banking and Insurance
  • Education and Training
  • Consultancies and Advisors
  • Healthcare and Medical Services
  • Charities and Non-for-Profit
  • Security Services
  • Order Lines

Suitability

The Truelog system provides a comprehensive solution for trunk-side and extension side recording.

It accommodates Primary Rate and Basic Rate ISDN, analogue trunks and extensions, two way radios, VoIP recording, and digital extensions on various PABX systems. Any combination and quantity of these audio circuits can be accommodated simultaneously within a server or a server cluster.

Truelog makes use of a standard PC architecture in combination with custom hardware interface modules. These modules utilise USB connectivity to the server (Universal Serial Bus), providing a number of advantages over the traditional PCI technology usually found in similar professional systems. These advantages include a ‘hot-swap’ capability which allows maintenance, expansion and reconfiguration to be performed without switching off or restarting the system.

The system employs a number of proprietary Black Boxes to interface to the various types of telecommunication lines used in the telephone network. The interfaces use non intrusive connections (high impedance) to capture audio and data from these lines.

Pricing and Availability

TrueLog is a unique product which offers extreme flexibility in recording sources implemented with cutting edge technology. You would think that the cost of the solution would be far higher than it really is.

An entry level 4 analogue trunk system starts from as little as £1400, with cost options to add additional recording devices to the system i.e. ISDN2, ISDN30, VoIP and Radio.

Get in contact today to discuss how TrueLog can benefit your organisation.


Downloads

TrueLog Overview Brochure
TrueLog Brochure

COM-IT Solutions Ltd, 126 Cobham Road, Fetcham, Leatherhead, Surrey, KT22 9JS
Telephone: 0844 257 5000         Fax: 0844 257 5001
Email: info@com-its.com