Call Logger - Elephant

Your business does depend on the telephone and therefore you need call management to monitor how you use it. From the simple itemising of calls to revealing which STD codes respond best to your marketing promotions and with a wealth of amazing revelation in between, call management is a must.

If you think tracking the efficiency of your system, staff and services would benefit your business you need a call management system, but how much time can you sacrifice? What you need is a user friendly solution that can give you the most effective information for the least amount of time and effort. With Elephant you can achieve this because we understand what you want, we install what you need and we support you to achieve your goals.

Absolute accuracy for Serviced Offices / Business Centres

• Print all client telephone bills from a single command
• Different tariffs and/or charge factors may be applied for each client
• Easy to set up and maintain client information
• Professional telephone bill format in summary or detail
• Integrates with popular Business Centre accounting systems
• Account codes and trunk to trunk calls can be included on the bill
• Unallocated resource check for maximum revenue generation
• Service reports can be produced to add extra value to potential new clients
• Efficiency reports can be offered to clients to enhance the service offered

Complete control for Hotels, Hospitals and Conference Centres

• Accounts may be produced on demand for individual extensions
• Simple check-in check-out facility to enable the bills to be accurately produced
• Charge factors can be applied to outgoing calls cost
• Credit control can be applied to selected extensions or departments
• Customised format for telephone bills

Measuring performance for Marketing and Telesales Companies

• Answer time analysis measured against targets you set
• Incoming and outgoing telesales analysis against benchmarks customised to your business
• Distribution of your DDI calls and measuring effectiveness of your staff
• You can measure the effectiveness of promotion numbers by STD code
• Lost calls identified with CLID will allow you to contact potentially lost sales
• Information to motivate your staff towards achieving realistic targets